Refund policy

No Returns, No Refunds Policy

Effective Date: [2025-08-11]

At McBride Media, all sales are final. We can not accept returns, exchanges, or issue refunds under any circumstances, except where required by law. Please review your order carefully before completing your purchase.

Damages or Defective Items

We take quality seriously. If your order arrives damaged, defective, or incorrect, you must contact us within 3 business days of receipt at joseph@mcbride.media with:

  • Your order number

  • A description of the issue

  • Photographic evidence of the defect or damage

If your claim is approved, we will replace the item at no additional cost. Items sent back to us without prior written approval will not be accepted.

Non-Returnable & Non-Refundable Items

All McBride Media products are non-returnable and non-refundable. This includes, but is not limited to:

  • Books (physical or digital)

  • Merchandise (apparel, mugs, etc.)

  • Custom or personalized items

  • Digital content or downloads

  • Gift cards or promotional items

Exchanges

We do not offer exchanges. If you require a different product, you must place a new order.

European Union Customers

If your order is shipped into the European Union, you may have a statutory 14-day cooling-off period for certain items. However, this does not apply to digital goods, custom items, or any product excluded under applicable consumer protection laws.

Contact Us

For questions about this policy, please email joseph@mcbride.media.